Policies, terms and conditions:
Copyright and Trademark NoticeKALCES is a French brand of benaclay company, registered under number B 838 973 493 RCS Paris, with headquarters at 24 rue de clichy, 75009 PARIS, France.Website hosting:InfomaniakLes Acacias, Geneva, SwitzerlandCommerce registerCH-660.0.059.996-1VAT numberCHE-103.167.648Unless otherwise indicated, all elements on this site, including text, site design, logos, graphics, icons, and images, as well as their section, assembly, and arrangement, are the exclusive property of the KALCES brand and are protected by Copyright © 2020, ALL RIGHTS RESERVED.The content of this site may only be used for the purpose of making purchases or placing an order on this site and for no other purpose. No element of this site may be copied, reproduced, modified, republished, downloaded, displayed, transmitted, or transmitted in any form or by any means without the prior written permission of KALCES. All rights not expressly granted are reserved.
General conditionsThis website and the associated terms of use apply to all visitors. We reserve the right to modify this site and the conditions at any time.
LinksThis website may contain hypertext links to other websites operated by third parties. We would like to inform you that we have no control over the content or operation of these third-party websites. Therefore, we decline any responsibility for the content, privacy practices, and any other activity related to these third-party sites. Your use of these sites is entirely at your own risk, and we recommend that you review their terms of use and privacy policies before using them.Multiple product ordersIf you place an order for multiple products, we strive to ship them all at once. However, if some products are not available at the time of shipment, we will send them as soon as they are back in stock, unless otherwise indicated by you.Order acceptance policyReceiving an electronic or other order confirmation does not mean that we have accepted your order or confirmed our offer to sell. We reserve the right to accept or reject your order, or to provide a lesser quantity than you ordered, for any reason, even after receiving your order.Out of stock productsWe will ship your product as soon as it becomes available. Usually, products are shipped within 48 hours except on Sundays or any other public holidays. However, it may happen that the product you ordered is out of stock, which will delay the fulfillment of your order.Before shipping your order, we will inform you of any ordered product that is out of stock or not available for immediate shipment. You have the right to cancel your order at any time before shipment.
International Packages, Customs, Duties, and “Return to Sender”
No taxes or customs formalities for customers with delivery addresses in the United States, Canada, the United Kingdom, and almost all European Union countries. Residents of other countries may also be exempt from taxes and customs formalities, but they must contact us first before making a purchase. For orders shipped outside the country of dispatch, you are solely responsible for all import duties that your local customs office may impose on your order. If a package is returned to KALCES due to the carrier’s inability to collect customs duties or deliver the package to the delivery address you provided, KALCES will not refund:
- the shipping costs from KALCES to your location.
- the return shipping costs when and if the package is returned to KALCES.
If a package cannot be delivered due to the issues listed in this paragraph and the overall value of your order is less than the cost of returning the package to KALCES, KALCES may choose to “abandon” the package. If your package is abandoned, you will not receive a refund.
Warranty Policy
Please read all elements of this warranty before submitting a claim to KALCES customer service. Failure to do so will delay or may result in the rejection of your claim.
All parts are guaranteed for 2 years and the battery for 9 months.
Thank you for consulting the user manual.
Privacy
We are committed to protecting the privacy and security of your personal information when you shop on our site. When you make a purchase, we collect your name, email address, shipping address, phone number, credit card information, and password. This information is used to process your orders, keep you informed of the status of your orders, and personalize your shopping experience.
We use advanced encryption techniques and firewalls to protect your personal information on our secure servers. We will never disclose your information to third parties unless required by law or necessary to process your order.
We may inform you of special offers, ongoing promotions, and new additions to our site by sending you newsletters. If you no longer wish to receive these newsletters, you can unsubscribe at any time by following the instructions provided in each email.
When you participate in a contest or sweepstake, we collect your name, email address, and mailing address. If you win, we will notify you by email and send the prize to the address provided. You will also be added to our mailing list to receive promotion notifications. If you do not wish to receive these notifications, you can unsubscribe by following the instructions in each email.
Lastly, we use cookies to keep track of your current shopping session and to personalize your shopping experience. Cookies also allow us to save your shopping cart so you can retrieve your items at any time.
Privacy on Other Websites
Our site may contain links to other sites that have their own privacy policies and data collection practices. We encourage you to review the privacy policy of each site, as our store is not responsible for the actions of third parties.
Return Policy
We will gladly accept the return of defective products due to manufacturing and/or workmanship defects for 15 days from the date of receipt. Fulfillment errors that result in the shipment of incorrect products will also be accepted for return within 15 days from the date of receipt.
Typographical Errors
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, our store shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. We may cancel your order whether or not it has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the incorrect price.
Shipping Policy
Shipping Times
We strive to provide you with an accurate estimate of delivery times, but we cannot guarantee an exact arrival date for your order. Delivery times provided by KALCES or any other third party are purely indicative and not contractual. We recommend placing your order in advance to avoid potential delays due to shipping or product availability.
Please note that shipments by UPS and DHL do not benefit from guaranteed delivery times. In some cases, shipments may be rerouted. Packages that are misrouted or returned to the sender by mistake will not be reshipped until they have been received at our premises. We do our best to minimize delays and provide you with a satisfactory shopping experience.
Incorrect Address
Shipments will be sent to the address provided at the time of order on our website. If an incorrect delivery address is entered by the customer during checkout, KALCES cannot be held responsible. Please note that the delivery address you enter on our website takes priority over any address mentioned in the order comments or entered in PayPal.
In the event that additional charges must be incurred to reship packages due to address errors, these charges may be billed to the customer. Therefore, it is important to enter a valid address to avoid any delivery delays.
Please also note that KALCES reserves the right to cancel and refund any order showing indicators of stolen credit card use. To avoid such delays or order cancellations, we recommend that new customers purchasing high-value items pay via PayPal.
International Packages, Customs, Duties, and “Return to Sender”
No taxes or customs formalities for customers with delivery addresses in the United States, Canada, the United Kingdom, and almost all European Union countries. Residents of other countries may also be exempt from taxes and customs formalities, but they must contact us first before making a purchase. For orders shipped outside the country of dispatch, you are solely responsible for all import duties that your local customs office may impose on your order. If a package is returned to KALCES due to the carrier’s inability to collect customs duties or deliver the package to the delivery address you provided, KALCES will not refund:
- the shipping costs from KALCES to your location.
- the return shipping costs when and if the package is returned to KALCES.
If a package cannot be delivered due to the issues listed in this paragraph and the overall value of your order is less than the cost of returning the package to KALCES, KALCES may choose to “abandon” the package. If your package is abandoned, you will not receive a refund.
Warranty Policy
Please read all elements of this warranty before submitting a claim to KALCES customer service. Failure to do so will delay or may result in the rejection of your claim.
All parts are guaranteed for 2 years and the battery for 9 months.
Thank you for consulting the user manual.
Repair Service
If you encounter an issue, please contact us via our contact form or email address. Do not send items before receiving a return authorization. We are here to help, so do not hesitate to contact us if you have any questions or concerns. We will do our best to resolve any issues you may encounter quickly.
Returns
We will gladly accept the return of defective products due to manufacturing and/or workmanship defects within 15 days from the date of receipt. Execution errors resulting in the shipment of an incorrect product will also be accepted for a return within 15 days from the date of receipt.
Refund Policy
Our return policy lasts 15 days. If 15 days have passed since the receipt of your purchase, we cannot offer you a refund or exchange except under the warranty.
If you wish to return an item, it must be unused and in the same condition as when you received it, with its original packaging. Gift cards and downloadable software products are non-returnable. To complete your return, we need a receipt or proof of purchase.
Before returning your purchase, please contact us to obtain a return authorization. Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If your return is approved, we will process your refund, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
If you have not yet received your refund, we recommend checking your bank account and contacting your credit card company. There may be some processing time before a refund is officially posted. If you have done all this and still have not received your refund, please contact us.